ServiceMax from GE Digital and MapAnything, Inc. announced a partnership that combines Advanced “Location-of-Thing” (LOT) Services with Predix ServiceMax, a Service Management product, to unlock previously hidden service efficiencies.
The platforms provide a comprehensive location-based field service solution that gives customers the ability to map Predix ServiceMax data to optimize service fleet productivity and decrease response and delivery times, the company said. The new integration is designed to boost technician productivity and cutting operational costs associated with service delivery.
Technicians in the field face countless challenges when servicing the machines that keep our world running — from inefficient service routes to sudden changes in maintenance requests, the company said. MapAnything with Predix ServiceMax solves these pain points, among others, by giving field service organizations tools to exceed their customer expectations. As a part of the partnership, Predix ServiceMax customers will now benefit from three unique features:
- A map-based interface for Predix ServiceMax data which allows customers to make more accurate decisions about their field service operations in real-time
- A telematics fleet feature which notifies clients of a technician’s status, arrival time, and automates workflows, while helping field service providers operate their fleet in the safest and most cost-effective way possible
- A next generation Routing & Scheduling service for advanced multivariate and multi-vehicle situations, as well as advanced planning capabilities which can be changed and reprocessed in seconds to account for real world situations
“Optimizing routes to have field service repairs on time — all the time— represents the greatest uncertainty in the service delivery process,” said Jonathan Skelding, Vice President Global Alliances, ServiceMax from GE Digital. “Technicians that are punctual and equipped with the tools they need to deliver efficient service will help drive revenue and improve the overall customer service experience. With the improved visibility into service fleets, customers can expect more precise service appointments, benefit from a higher utilization of field technicians, have fewer work orders at risk, and increase the productivity of their dispatchers.”
“When we were evaluating Field Service Management solutions for our fleet supporting over 1,500 Service Technicians, we wanted a solution that could manage all of our complex variables in the field and optimize our service routes efficiently,” said Ron Carapezzi, CEO at United Site Services (USS), a leading provider of portable sanitation services including luxury trailers, temporary fence, and other site services. “The ability to have real-time visibility into our on-road technicians and re-route based on new service orders will provide greater service quality to our customers.”
Several joint customers of ServiceMax from GE Digital and MapAnything, including Kinetico, Zip Industries and GE, are already taking advantage of the joint product offering.
“This partnership is a natural extension of our Location of Things (LoT) platform,” said John Stewart, CEO, and Co-founder of MapAnything. “Field service organizations require Fleets to service their most important asset, their customers. By combining our Live Telematics & Routing platforms with Predix ServiceMax, our customers will have full visibility into their operations to make better decisions, accelerate productivity and deliver exceptional customer service.”